Shipping

Gigliola uses Australia Post for the shipment of all packages. 

Our shipping rates are as follows:

Local Delivery for selected postcodes is offered free of charge and is conducted either by a Gigliola staff member. Deliveries are usually made on Monday, Wednesday and Friday's. You will receive a text message when your package has been dropped off to your doorstep. The eligible postcodes for this service are as follows:

3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3754, 3755, 3759, 3760, 3761

Standard Parcel Post Australia wide free for purchases over $100 (usually 3 to 5 business days)*. Purchases under $100 will be charged $5.95 for standard post.

Express Post Australia wide $9.95 (usually 1 to 2 business days)* This method has better tracking capabilities than standard post. 

** PLEASE NOTE ** We have a postage promotion active as of 23 September 2020 and now offer a free upgrade from Standard Post to Express Post. There have been delivery delays especially in Melbourne Metro areas due to Stage 4 restrictions and we are hopeful that upgrading you to Express Post will assist in getting your parcel to you sooner. This promotion is subject to change.  

You may also opt to pick up your package from our store located in Diamond Creek during business hours. You will receive a call and or email when the package is ready for pick up. 

* Head to the Australia Post website to obtain a more accurate estimation of the delivery times. All packages are dispatched from Diamond Creek Victoria (3089). Note that delivery times have increased due to COVID-19.

International Post - We offer a flat fee of $20 to New Zealand, and $30 to the United Kingdom, United States of America and the rest of the world via the Australia Post Pack and Track service. 

Every effort will be made to dispatch your online purchase on the same day as payment has been received. The time frames noted above are an indication only and are not guaranteed. If goods are purchased on public holidays or weekends, please allow for a few extra days for the delivery to be received.

If a delivery is attempted while no one is home Australia Post will either leave your item at your door or leave you a card instructing you pick up the package from your local Australia Post outlet.

If your goods are lost in transit Gigliola will endeavour to assist you to the best of our ability to locate your items and we may ask you to also contact Australia Post to provide any relevant information. If the item is confirmed as lost during transit by Australia Post, your goods will be replaced or refunded. Other scenarios will be dealt with on a case by case basis.