Gigliola uses Australia Post for the shipment of all packages.
Our shipping rates are as follows:
Standard Parcel Post Australia wide for purchases up to $5.95 (usually 3 to 5 business days)*
Express Post Australia wide $9.95 (usually 1 to 2 business days)*
Free Standard Parcel Post Australia wide for any order to the value of $150 or over
You may also opt to pick up your package from our store located in Diamond Creek during business hours. You will receive a call and or email when the package is ready for pick up.
* Head to the Australia Post website to obtain a more accurate estimation of the delivery times. All packages are dispatched from Diamond Creek Victoria (3089).
International Post - We offer a flat fee of $20 to New Zealand, and $30 to the United Kingdom, United States of America and the rest of the world via the Australia Post Pack and Track service.
Every effort will be made to dispatch your online purchase on the same day as payment has been received. The time frames noted above are an indication only and are not guaranteed. If goods are purchased on public holidays or weekends, please allow for a few extra days for the delivery to be received.
Express Post offers tracking of your purchase whilst it is in transit. If a delivery is attempted while no one is home Australia Post will either leave your item at your door or leave you a card instructing you pick up the package from your local Australia Post outlet.
No refund will be given if your goods are lost in transit. Gigliola will endeavour to assist you to the best of our ability to locate your items if they are misplaced in transit however it is up to the customer to contact Australia Post and resolve the issue with them directly.